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Message history

Message history lists the messages the case sent and received. Use it to check notifications, resend a message, and review attachments.

Review messages

  1. Open the case.
  2. Open the message history panel.
  3. Filter by message, recipient, or status if the panel offers filters.
  4. Open a message to see its content, recipients, and attachments.

Resend a message

If a message did not reach its recipient, select it and use the resend action. The panel records the new attempt.

Delivery status

A sent status means the platform handed the message to the mail server. It does not always mean the recipient opened it.

  • Case notes — internal context.
  • Admin → Audit Logs → Emails — email activity across cases.